Some of you have had the misfortune of working with me and my laptop. My laptop has had lots of issues over the past year including pressing enter by itself and entering into a continuous reboot cycle. So, I finally decided to call Dell and see if it could be fixed. Unfortunately, it's out of warrantly, so I'd have to pay for any repairs. So after a bried conversation with the technical support gentleman, the cause was defaulted to a bad motherboard. So it would have to be sent to their repair facility.

So it got picked up on Monday and I figured they would get it Wednesday or Thursday. So Tuesday night, I checked my voice-mail around 8:00 PM and had two messages, one at 8:30 AM and one at 11:30 AM. Both were from Dell and the first one asked me to call them and the 2nd one said, "we've run tests for two hours and can't find anything wrong. We're shipping it back to you." Doh! So I call them Wednesday morning and ask if they already shipped it back since it didn't have any problems. The person said, "well we did send it back, but there was a problem." So she elaborated and it turns out that it worked fine when she was testing it. Then it went to the QA people for verification of her tests were it prompty decided to stop working!

So I was happy because I would have had to send it back since it was broken, but it finally showed them that it sucked. So I asked what the repair cost would be, and she said, well it's a long story, but since I didn't catch it, there is NO CHARGE! I was like, yes! For once that stupid laptop knew how to save its owner a few bucks by failing to work at exactly the right moment. And that, ladies and gentlemen is why Dell rocks.

Happy April Fool's everyone! Unfortunately, I have no really long story to tell that actually ends up not being true. However, my Dell story is true, that's not BS. I just wanted to share and it happens to be April Fool's Day. Oh, and if you are of the inclination, Happy late Easter!

Posted by Curt at April 1, 2002 09:30 AM